Refund policy

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must contact us:

SunflowerFamily GmbH
Am Mühlbach 38
D-87487 Wiggensbach
Phone: 0049 (0)8370 9228010
Commercial Register: HRB 12992
Place of Jurisdiction: Kempten / Allgäu
VAT ID Number: DE 301481333
Management: Nicole Breisinger and Oliver Schenkmann

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the enclosed model cancellation form for this purpose, which is, however, not mandatory.

In order to comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You will bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

SAMPLE CANCELLATION FORM

(If you wish to cancel the contract, please complete and return this form).

- To

SunflowerFamily GmbH
Logistics center
Am Mühlbach 38
87487 Wiggensbach

Phone: +49 8370 922 8010
Commercial register: HRB 12992
Legal domicile: Kempten / Allgäu
Sales tax ID number: DE 301481333
Management: Nicole Breisinger and Oliver Schenkmann

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date

___________
(*) Delete as applicable.